Welcome to WOW2ALL (WOW)! WOW is an online platform dedicated to Residential & commercial on demand services. We connect home professionals and service providers to our customers through the application. Through WOW, people can find services they require on a day-to-day basis with services delivered right at their doorstep.
We refer to the e-commerce marketplace on the WOW Platform as ‘WOW2ALL’ .If you visit or make a purchase or order through WOW or the related mobile app experience, then this Agreement is also between you and WOW and are collectively referred to as “WOW,” “we,” or “us” in this Agreement.
These Terms provide important information to you, including your agreement to grant rights to your content, our limitation of liability to you, your agreement to resolve any disputes by individual arbitration and to waive the right to participate in a class action (described in Section 8 below) and, if you choose to provide us with your phone number, your agreement to receive calls and text messages from us in accordance with applicable law. By agreeing to these Terms, you agree to resolve all disputes through binding individual arbitration, which means that you waive any right to have those disputes decided by a judge or jury, and that you waive your right to participate in class actions, class arbitrations, or any type of representative actions.
We encourage you to review this Agreement carefully. Any use of the WOW Platform, including browsing the website, shall be governed by the Agreement. If you do not agree to any of the Terms, you should stop using the WOW Platform
Who can use it
You must be at least the age of majority in Qatar to use the WOW Platform. Use of the WOW Platform by anyone under 13 years of age is strictly prohibited!
Profile for Professionals
If you are a professional services provider, you may set up a Professional Profile. If you do, you give us the right to list your Professional Profile in our directory of service providers, and you will be able to connect with Users on the WOW platform .Your professional profile is subject to our Acceptable Use Policy.
Acceptable Use Policy
When using the WOW Platform, you agree to abide by common standards of etiquette and act in accordance with the law, as described further in our Acceptable Use Policy. Termination You may close your account at any time by going to account settings and disabling your account. We may permanently or temporarily suspend your use of the site or the service at any time for any reason, without any notice or liability to you. We may terminate your account at any time for any or no reason, including if you violate any WOW policy (including the Acceptable Use Policy.) Feedback We welcome your feedback and suggestions about how to improve the WOW. Feel free to submit feedback at email@example.com By submitting feedback in this or in any other manner to us, you agree to grant us the right, at our discretion, to use, disclose and otherwise exploit the feedback, in whole or part, without any restriction or compensation to you.
Definition of Your Content
The WOW2ALL Platform enables you to post materials, including without limitation photos, profile pictures, messages, and commentary. You may also post reviews of third-party service providers, third-party products, or third-party services (“Reviews”). All materials that you post on the Platform will be referred to collectively as “Your Content.” You acknowledge and agree that, as part of using the Platform, Your Content may be viewed by the general public and will not be treated as private or confidential.
License and Permission to Use Your Content
You hereby grant to us and our affiliates, licensees and sub-licensees, without compensation to you or others, a non-exclusive, perpetual, irrevocable, royalty-free, fully paid-up, worldwide license (including the right to sublicense through multiple tiers) to use, reproduce, process, adapt, publicly perform, publicly display, modify, prepare derivative works, publish, transmit and distribute Your Content, or any portion thereof, throughout the world in any format, media or distribution method (whether now known or hereafter created) for the duration of any copyright or other rights in Your Content. Such permission will be perpetual and may not be revoked for any reason, to the maximum extent permitted by law. Further, to the extent permitted under applicable law, you waive and release and covenant not to assert any moral rights that you may have in Your Content. If you identify yourself by name or provide a picture or audio or video recording of yourself, you further authorize us and our affiliates, licensees and sub-licensees, without compensation to you or others, to reproduce, print, publish and disseminate in any format or media (whether now known or hereafter created) your name, voice and likeness throughout the world, and such permission will be perpetual and cannot be revoked for any reason, except as required by the applicable law. You further agree that we may use Your Content in any manner that we deem appropriate or necessary.
We acknowledge and agree that you, or your licensors, as applicable, retain ownership of any and all copyrights in Your Content, subject to the non-exclusive rights granted to us in the paragraph above, and that no ownership of such copyrights is transferred to us under this agreement. Further, with respect to Your Content in the form of photos, and subject to WOW product and user experience considerations: (a) we will use commercially reasonable efforts to maintain the attribution of such photos as submitted by you, and (b) we will not license or sublicense to third parties individual photos or collections of photos, except in each case for WOW Business Purposes. “WOW Business Purposes” means any use in connection with a WOW-branded or co-branded website, application, publication or service, or any use which advertises, markets or promotes the WOW Platform, the services or the information it contains, WOW, or its affiliates. WOW Business Purpose specifically includes the use of Your Content on the WOW Platform in connection with features and functions offered by WOW to our users that enable them to view and interact with Your Content.
Your Responsibilities for Your Content
By posting Your Content on the WOW Platform, you represent and warrant to us that you have the ownership rights, or you have obtained all needed licenses or permissions from any necessary parties, to use Your Content in this manner. This includes obtaining the right to grant us the rights to the use of Your Content in accordance with this agreement. You are in the best position to judge whether Your Content is in violation of intellectual property or personal rights of any third-party. You accept full responsibility for avoiding infringement of the intellectual property or personal rights of others in connection with Your Content. You are responsible for ensuring that your content does not violate WOW’s Acceptable Use Policy or Copyright and Trademark Policy or any applicable law or regulation. You agree to pay all royalties, fees and any other monies owed to any person by reason of Your Content.
We reserve the right to edit, abridge, or remove Your Content, in whole or part, for any reason (which may include a reported violation of our Acceptable Use Policy or Copyright and Trademark Policy). We reserve the right to edit, refuse to post or remove Your Content submitted by you for any reason.
Definition of Our Content and Materials
All intellectual property in or related to the WOW Platform (specifically including, but not limited to, our software, the WOW marks, the WOW logo, and WOW buttons, badges, and widgets, but excluding Your Content), is the property of WOW, its subsidiaries and affiliates or its licensors (“Our Content and Materials”).
Our License to You
No Endorsement or Verification
Please note that the WOW Platform enables access to third-party content, products and services, and it offers interactions with third parties over which we have no control. We assume no responsibility for, nor do we endorse or verify the content, offerings or conduct of third-parties (including but not limited to the products or services offered by third-parties or the descriptions of the products or services offered by third-parties). Participation or availability on the WOW Platform does not amount to endorsement or verification by us. We make no warranties or representations with respect to the accuracy, completeness or timeliness of any content posted on the WOW Platform by anyone.
Except as expressly provided in these Terms, you agree not to use, modify, reproduce, distribute, sell, license, reverse engineer, decompile, or otherwise exploit Our Content and Materials without our express written permission. WOW’s permission to you for your use of the WOW Platform expressly excludes commercial use by you of any information concerning professional listings for the benefit of another merchant. You expressly are prohibited from any use of data mining, robots, or similar data gathering and extraction tools in your use of the WOW Platform. You may view and print a reasonable number of copies of web pages located on the WOW Platform for your own personal use, provided that you retain all proprietary notices contained in the original materials, including attribution to WOW.
You acknowledge and agree that the WOW Platform and WOW marks will remain the property of WOW. The content, information and services made available on the WOW Platform are protected by Qatari and international copyright, trademark, and other laws, and you acknowledge that these rights are valid and enforceable. You acknowledge that you do not acquire any ownership rights by using the WOW Platform.
WOW Buttons, Links and Widgets
If you are a user of the embed tool, which enables you to link to content on the WOW Platform, you understand and agree that we cannot guarantee that the content, which originates from third-parties, is non-infringing or will be free from claims about infringement. Such third-party content may be subject to takedown by us at any time, in accordance with our policies, if we receive a notice of infringement.
You may be provided the opportunity on the WOW Platform to purchase services that are offered by third parties (collectively “Third Party Services”), including those offered by professionals registered with Professional Profiles on the WOW Platform. The availability of any Third-Party Services on the WOW Platform does not imply our endorsement of the Third Party Services.
We have a special process for reporting violations of your intellectual property rights or other violations of WOW policies or applicable laws. Copyright and Trademark Policy
We have adopted and implemented a Copyright and Trademark Policy. For more information, including detailed information about how to submit a request for takedown if you believe content on the WOW Platform infringes your intellectual property rights, please read our Copyright and Trademark Policy.
Reports of Other Violations If you believe content on the WOW Platform violates WOW’s Acceptable Use Policy, or otherwise violates applicable law, you may submit the following Infringement Claim Form (for claims other than copyright or trademark) at firstname.lastname@example.org
We have no obligation to delete content that you personally may find objectionable or offensive. We endeavor to respond promptly to requests for content removal, consistent with our policies described above and applicable law.
PLEASE READ THIS SECTION CAREFULLY SINCE IT LIMITS THE LIABILITY OF WOW ENTITIES TO YOU. THE “WOW ENTITIES” MEANS WOW, AND ANY SUBSIDIARIES, AFFILIATES, RELATED COMPANIES, SUPPLIERS, LICENSORS AND PARTNERS, AND THE OFFICERS, DIRECTORS, EMPLOYEES, AGENTS AND REPRESENTATIVES OF EACH OF THEM. EACH PROVISION BELOW APPLIES TO THE MAXIMUM EXTENT PERMITTED UNDER APPLICABLE LAW:
WE ARE PROVIDING YOU THE WOW PLATFORM, SERVICES, INFORMATION, PRODUCTS, PRODUCT DESCRIPTIONS, AND THIRD-PARTY CONTENT ON AN “AS IS” AND “AS AVAILABLE” BASIS, WITHOUT WARRANTY OF ANY KIND, EXPRESS OR IMPLIED. WITHOUT LIMITING THE FOREGOING, THE WOW ENTITIES EXPRESSLY DISCLAIM ANY AND ALL WARRANTIES AND CONDITIONS OF MERCHANTABILITY, TITLE, ACCURACY AND COMPLETENESS, UNINTERRUPTED OR ERROR-FREE SERVICE, FITNESS FOR A PARTICULAR PURPOSE, QUIET ENJOYMENT, AND NON-INFRINGEMENT, AND ANY WARRANTIES ARISING OUT OF COURSE OF DEALING OR TRADE USAGE.
THE WOW ENTITIES MAKE NO PROMISES WITH RESPECT TO, AND EXPRESSLY DISCLAIM ALL LIABILITY, TO THE MAXIMUM EXTENT PERMITTED BY LAW, FOR:
(i) CONTENT POSTED BY ANY THIRD-PARTY ON THE WOW PLATFORM,
(ii) THE SERVICE DESCRIPTIONS OR SERVICES,
(iii) THIRD-PARTY SITES AND ANY THIRD-PARTY PRODUCT OR SERVICE LISTED ON OR ACCESSIBLE TO YOU THROUGH THE SITE, AND
(iv) THE QUALITY OR CONDUCT OF ANY THIRD-PARTY YOU ENCOUNTER IN CONNECTION WITH YOUR USE OF THE SITE.
YOU AGREE THAT UNDER THE MAXIMUM EXTENT PERMITTED BY LAW, THE WOW ENTITIES WILL NOT BE LIABLE TO YOU UNDER ANY THEORY OF LIABILITY. WITHOUT LIMITING THE FOREGOING, YOU AGREE THAT THE WOW ENTITIES SPECIFICALLY WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, CONSEQUENTIAL, SPECIAL, OR EXEMPLARY DAMAGES, LOSS OF PROFITS, BUSINESS INTERRUPTION, REPUTATIONAL HARM, OR LOSS OF DATA (EVEN IF THE WOW ENTITIES HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES OR SUCH DAMAGES ARE FORESEEABLE) ARISING OUT OF AND IN ANY WAY CONNECTED WITH YOUR USE OF, OR INABILITY TO USE, THE WOW PLATFORM OR PRODUCTS. YOUR USE OF THE WOW PLATFORM, PRODUCTS, INFORMATION, OR SERVICES IS AT YOUR SOLE RISK.
You agree to fully indemnify, defend, and hold the WOW Entities and their directors, officers, employees, consultants, and other representatives, harmless from and against any and all claims, damages, losses, costs (including reasonable attorneys’ fees), and other expenses that arise directly or indirectly out of or from: (a) your breach of any part of this agreement, including but not limited to the Acceptable Use Policy; (b) any allegation that any materials you submit to us or transmit to the WOW Platform infringe or otherwise violate the copyright, patent, trademark, trade secret, or other intellectual property or other rights of any third party; (c) your activities in connection with the WOW Platform or other websites to which the WOW Platform is linked; and/or (d) your negligent or willful misconduct.
If you have a dispute with WOW, you agree to contact us through email@example.com to attempt to resolve the issue informally first. If we are not able to resolve the dispute informally, then this section will govern any legal dispute that relates to the WOW Platform or involves our services.
You and WOW agree that any dispute, claim or controversy arising out of or relating to this Agreement or to your use of the WOW Platform (collectively “Disputes”) will be settled by binding arbitration, except that each party retains the right to seek injunctive or other equitable relief in a court of competent jurisdiction to prevent the actual or threatened infringement, misappropriation, or violation of a party’s copyrights, trademarks, trade secrets, patents, or other intellectual property rights. This means that you and WOW both agree to waive the right to a trial by jury. Notwithstanding the foregoing, you may bring a claim against WOW in “small claims” court, instead of by arbitration, but only if the claim is eligible under the rules of the small claims court and is brought in an individual, non-class, and non-representative basis, and only for so long as it remains in the small claims court and in an individual, non-class, and non-representative basis.
Class Action Waiver
You and WOW agree that any proceedings to resolve Disputes will be conducted on an individual basis and not in a class, consolidated, or representative action. This means that you and WOW both agree to waive the right to participate as a plaintiff as a class member in any class action proceeding. Further, unless you and WOW agree otherwise in writing, the arbitrator in any Dispute may not consolidate more than one person’s claims and may not preside over any form of class action proceeding.
Each party’s responsibility to pay the arbitration filing, administrative and arbitrator fees will depend on the circumstances of the arbitration.
You are not required to agree to receive promotional text messages, calls or pre-recorded messages as a condition of using the WOW2ALL Platform. By electing to submit your phone number to us and agreeing to these Terms, you agree to receive communications from the WOW platform, including via text messages, calls, pre-recorded messages, and push notifications, any of which may be generated by automatic telephone dialing systems. These communications include, for example, operational communications concerning your account or use of the wow Platform, updates concerning new and existing features on the wow Platform, communications concerning promotions run by us or third parties, and news relating to the wow2all Platform and industry developments. Standard text message charges applied by your telephone carrier may apply to text messages we send.
If you wish to stop receiving promotional emails or promotional text messages, we provide the following methods for you to opt-out or unsubscribe: (a) follow the instructions we provide in the email or initial text message for that category of promotional emails or text messages or (b) if you have an account on the WOW Platform, you may opt-out or unsubscribe using your settings.
Notice for Qatar Users If you have a question or complaint regarding the Service, please contact WOW by writing to our mailing address firstname.lastname@example.org
Supplemental Terms for Certain Services
Certain services offered on the WOW Platform may require you to enter into a separate agreement and/or be subject to additional terms. For example: placement of advertisements, or participation in brand services each require you to enter into a separate agreement with terms specific to that service. In the event of any conflict between this Agreement and the terms of that separate agreement, the terms of that separate agreement will control.
Application Provider Terms
If you access the WOW Platform through a WOW application, you acknowledge that this agreement is between you and WOW only, and not with another application service or application platform provider (such as Apple, Inc. or Google Inc.), which may provide you the application subject to its own terms.
Controlling Law and Jurisdiction
This agreement will be interpreted in accordance with the laws of Qatar, without regard to their conflict-of-law provisions. You and we agree to submit to the personal jurisdiction of a court located in Qatar for any actions for which the arbitration provision, as set forth in Section 8, does not apply.
The WOW Platform is controlled and operated from our Qatar offices. WOW software is further subject to Qatar export controls. No software for WOW may be downloaded or otherwise exported or re-exported in violation of any applicable laws or regulations.
We reserve the right at any time to: i. Change the terms and conditions of this Agreement, consistent with applicable law; ii. change the WOW Platform, including eliminating or discontinuing any information or services or other features in whole or in part; and iii. deny or terminate your WOW account, or use of and access to the WOW Platform.
English is the authoritative text of this Agreement and all communications, notices, arbitrations and other actions and proceedings relating to this Agreement will be made and conducted in English, even if we choose to provide translations of this Agreement into the native languages.
No terms of this Agreement, nor any right, obligation, or remedy hereunder is assignable, transferable, delegable, or sublicensable by you except with WOW’s prior written consent, and any attempted assignment, transfer, delegation, or sublicense shall be null and void. WOW may assign, transfer, or delegate this Agreement or any right or obligation or remedy hereunder in its sole discretion.
Our failure to assert a right or provision under this Agreement will not constitute a waiver of such right or provision.
Any heading, caption, or section title contained is inserted only as a matter of convenience and in no way defines or explains any section or provision hereof.
You agree to execute a hard copy of this Agreement and any other documents, and take any actions at our expense that we may request to confirm and effect the intent of this Agreement and any of your rights or obligations under this Agreement.
Entire Agreement/ Severability
This Agreement supersedes all prior terms, agreements, discussions and writings regarding the WOW Platform and constitutes the entire agreement between you and us regarding the WOW Platform. If any part of this Agreement is found to be unenforceable, then that part will not affect the enforceability of the remaining parts of the Agreement, which will remain in full force and effect.
The following provisions will survive expiration or termination of this Agreement: Section 2 (Your Content), Section 3(d)(Restrictions) and 3(e)(ownership), Section 6 (Disclaimers and Limitations of Liability), Section 7 (Indemnification), Section 8 (Dispute Resolution) and Section 10 (Miscellaneous).
Feel free to contact us by visiting info@wow2all with any questions about this agreement.
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